Refund Policy
1. Finality of Digital Goods
All purchases made on the webstore are final. By completing a transaction, you acknowledge that you are purchasing digital, virtual items for use within Minecraft. These items hold no real-world monetary value and cannot be exchanged for fiat currency or other physical goods. Because digital items are provisioned and delivered to your account instantly upon payment confirmation, they cannot be "returned." Therefore, we maintain a strict No Refund policy.
2. Tebex Merchant of Record
Payments on this webstore are securely processed by Tebex Limited (or Tebex Inc.) acting as the Merchant of Record. All payment-related disputes, compliance requirements, and primary transaction histories are governed directly under the [Tebex Terms and Conditions](https://checkout.tebex.io/terms).
3. Server Discipline and Bans
Player bans, mutes, or suspensions resulting from breaking our server rules are subject to the full discretion of the administration team. If your account is banned or restricted for violating server rules, you will not be entitled to a refund for any active or past purchases.
4. Chargebacks and Disputes
Attempting to open a chargeback, dispute, or reversal claim through PayPal, your bank, or credit card provider without contacting our support team first is a violation of these terms. Any player who initiates a chargeback will be *permanently and automatically banned** from our network via Tebex's global fraud prevention system. * Your account details will be shared with the Tebex compliance team to contest the chargeback.
5. Server Operational Changes
There is no long-term guarantee of ongoing access to virtual items. If the server permanently closes, updates versions, or undergoes a map wipe, existing virtual items may be reset or forfeited.
6. How to Get Support
If you have a legitimate issue with your order (e.g., your payment went through but you didn't receive your items within 30 minutes), please do not open a dispute. Reach out to our support team first so we can fix it manually: